Operations manager
Watch an operations manager explain his job, qualifications and opportunities.
Video: Operations manger - My job
Find out about the role of an operations manager in a contact centre.
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Operations manger - My job for iPod (3.2 MB)
Video: Operations manager - Qualifications
Find out about the qualifications required to work in a contact centre.
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Operations manager - Qualifications for iPod (2.4 MB)
Video: Operations manager - Opportunities
What opportunities are available to operations managers?
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Operations manager - Opportunities for iPod (5 MB)
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