Contact centre job roles

Customer service agent

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Find out about the day-to-day work and training of a customer service agent.

Operations manager

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Watch an operations manager explain his job, qualifications and opportunities.

Site manager

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Find out about the opportunities and future developments in contact centres.

Trainer

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Find out what is involved in the training process for new starts in a contact centre.

Human resources manager

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Find out about the application process, assessment stage and final selection process.

Service delivery manager

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Find out about the job of a service delivery manager and the skills required.

Supervisor

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Find out about the role of a contact centre supervisor.