If you're having difficulty logging onto Glow, please get in touch with your local authority Key Contact directly. Please visit Glow in your area and select your local authority where you will find full contact details.
Glow service status
To check the status of the Glow services please follow the link:
http://status.glowscotland.org.uk/
Glow helpdesk
The Glow Helpdesk Team:
The Glow helpdesk is operated by RM Education whose core primary responsibilities are:
- provide support to local authority staff to help them deal with issues and enquiries (reported by telephone, online or by email) on all aspects of Glow
- provide technical support to help local authorities make decisions on the configuration and uptake of Glow services
- responsible for the operational support of the glow live and degraded data centres undertaking all reactive and proactive activities and provides 24x7 support
- responsible for implementing software updates to Glow.
Glow helpdesk working hours are Monday to Friday 08.00 to 18.00 (excluding Bank Holidays and Privilege Days).
During working hours authorised Glow contacts can contact Glow helpdesk.
Find us on