East Renfrewshire Council

LA learner access

Across all East Renfrewshire educational establishments, all staff have a Glow account. All pupils in primary and secondary schools have their individual Glow account.

Unlocking Glow accounts for learners

Pupils are encouraged to set up a challenge question so they can unlock their own account. All staff can unlock their pupils' Glow accounts and reset their passwords. Designated local authority staff can also unlock all pupils' accounts and reset their passwords.

Unlocking Glow accounts for staff

Staff are advised to set up a challenge question so they can unlock their own account. ICT Coordinators and other designated staff in each educational establishment can unlock staff accounts and reset passwords. Designated local authority staff can also unlock all staff and pupil accounts and reset passwords. Each time a new account is issued or a password reset or unlocked by local authority staff, a reminder is issued with instructions as to how to set up a challenge question.

Key contact

Anne McLean - McLeanAnne@ea.e-renfrew.sch.uk

Further information

Find out more about Glow usage in East Renfrewshire Council.