Our customer services team here at Education Scotland can help you with any queries or comments you may have about us and our services.
If they can't answer your query themselves, then they'll find someone who can.
You can contact us by telephone on: +44 (0)131 244 3000 Monday to Thursday from 8:30am to 5:00pm, and from 08:30 to 4:30pm on Fridays.
If you have textphone equipment, please dial: +44 (0)1506 600 236. (This is a service for deaf users; please do not use this number for voice calls as your call will not connect.)
Education Scotland has several offices across the country.
Our headquarters address is:
Almondvale Business Park
Education Scotland is committed to providing high-quality services. Occasionally things go wrong and when this happens, it is important that we act quickly to resolve the situation. The Education Scotland complaints handling procedure (attached below) covers concerns and formal complaints about our work and the work of our staff. It also details how to complain and how we use your feedback to identify what we need to do to improve. If you wish to complain or raise concerns about the services we offer, please contact +44 (0)131 244 3000, write to us at the address above, or email: firstname.lastname@example.org.PDF file: Complaints handling procedure - A guide for service users (78 KB)PDF file: Modh dèiligeadh ri casaidean (Complaints handling procedure - Gaelic version) (233 KB)
If you want to give us feedback about the services we offer please contact 0131 244 3000 or write to us at the address above, or email: email@example.com.
Freedom of Information
If you have a Freedom of Information (FOI) request, please send it to the above address or email it to firstname.lastname@example.org.
Education Scotland receives frequent requests from educational practitioners and organisations from countries across the world.
To find out more, visit our International links page.